deei11 Privacy Policy

1. Introduction

This Privacy Policy explains how deei11 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of users who access the deei11 website and mobile application. It applies to all services offered on the Platform including Sports Betting, Cricket and PSL betting, Live Casino, Slots, Crash Games, and all account-related functions.

By registering an account on deei11, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree with this policy, you should not use the Platform.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together govern the full relationship between you and deei11.

2. Personal Data We Collect

When you register and use deei11, we collect personal information in two broad categories: information you provide directly to us, and information collected automatically through your use of the platform.

2.1 Information You Provide

• Registration details: full name, date of birth, contact number, and email address provided during account creation.
• Identity verification documents: copies of CNIC or other government-issued identification, and proof of address, requested during verification.
• Payment information: mobile wallet account references (JazzCash, Easypaisa), bank account details for Raast and Bank Transfer, and card details for debit or credit card payments.
• Communication records: messages sent to our support team, whether through the platform chat, email, or any other support channel.
• Responsible gaming preferences: deposit limits, session limits, cooling-off periods, and self-exclusion selections made in your account settings.

2.2 Information Collected Automatically

• Device information: device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, games played, betting activity, session duration, click patterns, and navigation paths through the platform.
• Network data: IP address, approximate geographic location derived from IP, and internet service provider details.
• Transaction data: a record of all deposits, withdrawals, bets placed, casino game sessions, and bonus activity on your account.
• Cookie data: as described in Section 7 below.

3. How We Collect Your Data

deei11 collects your information through the following means:

• Direct input: when you fill in registration forms, update your profile, contact support, or make payment transactions on the platform.
• Automated systems: through cookies, server logs, and analytics tools that record how you interact with the platform. See Section 7 for details on cookies.
• Third-party payment processors: payment confirmation data returned from JazzCash, Easypaisa, Raast, card processors, and other payment infrastructure partners when you make a deposit or withdrawal.
• Identity verification services: where we use a third-party verification service to confirm documents you submit, that service may return processed results to us.
• Public sources: in limited circumstances related to fraud prevention, we may cross-reference information against publicly available records.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

4.1 Account Management

To create and maintain your deei11 account, verify your identity before processing withdrawals, and manage your account settings including responsible gaming preferences.

4.2 Transaction Processing

To process PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, and cards, and to process withdrawal requests back to your chosen payment method. Transaction records are maintained for account history and dispute resolution.

4.3 Platform Delivery

To provide sports betting markets including Cricket and PSL, to operate the Game Lobby with Slots, Live Casino, Blackjack, Baccarat, Roulette, and Crash Games, and to personalise your experience based on your history on the platform.

4.4 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, account abuse, and violations of our Terms and Conditions. This includes monitoring login patterns, transaction behaviour, and device fingerprinting to identify unusual activity.

4.5 Responsible Gaming

To monitor activity patterns that may indicate problem gaming behaviour, to apply limits and restrictions you have set in your account, and to support players who contact us with responsible gaming concerns.

4.6 Communications

To send you account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts. With your consent, we may also send promotional emails about bonuses, PSL betting offers, and other platform updates. You can opt out of marketing communications at any time through your account settings.

4.7 Legal and Compliance

To comply with applicable legal obligations, respond to lawful requests from authorities, and maintain records required for financial compliance purposes.

5. Who We Share Your Data With

deei11 does not sell, rent, or trade personal data. We share personal information only in the following limited circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive the data necessary to complete your transactions. These providers operate under their own privacy frameworks and security standards.
• Identity verification providers: where identity document verification is outsourced to a third-party service, that provider receives the documents you submit and returns a verification result to deei11.
• Game software providers: studios providing casino games to the deei11 lobby may receive session-level data necessary to deliver the game. No personally identifiable account information is shared beyond what is technically required.
• Analytics and platform infrastructure partners: providers supporting platform performance, security, and analytics receive technical and behavioural data in an aggregated or pseudonymised form where possible.
• Legal authorities: where we are required by law, court order, or other legal process to disclose information, we will do so in compliance with applicable legal requirements. We will notify you where legally permitted to do so.

6. Payment Information

All payment transactions on deei11 are processed in PKR. When you use JazzCash or Easypaisa, deei11 stores the mobile wallet reference associated with your account for the purpose of matching deposits to your balance and processing withdrawals. Full mobile wallet PINs or passwords are never requested or stored by deei11.

For card payments, deei11 works with certified payment processors who handle card data directly. Full card numbers are not stored on deei11 servers. After a successful transaction, deei11 retains only the last four digits of a card number and card type for reference purposes.

Raast and Bank Transfer payments involve bank account reference numbers which deei11 stores securely for the purpose of processing deposits and withdrawals. This data is accessible only by authorised deei11 personnel with a legitimate operational need.

Funds deposited into your deei11 account are held separately from deei11's operational funds and are maintained as player balances only.

7. Cookies and Tracking Technologies

deei11 uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored on your device when you visit a website. They do not give us access to your device beyond what is described here.

7.1 Essential Cookies

These cookies are necessary for the platform to function and cannot be switched off. They include cookies that keep you logged in during a session, maintain your betting slip, remember your responsible gaming settings, and ensure secure payment flows work correctly.

7.2 Analytics Cookies

We use analytics tools to understand how players use the deei11 platform — which pages are visited most, how long sessions last, which games are most popular, and where technical issues arise. This data is used in aggregate to improve the platform experience. Analytics data is not linked to individually identifiable accounts in our reporting.

7.3 Preference Cookies

These cookies remember your display preferences, language settings, and other choices you make on the platform so you do not have to reset them each time you visit.

7.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the deei11 platform — some features may not work correctly without them. Most modern browsers provide options to view, manage, and delete cookies stored on your device.

8. Data Retention

deei11 retains personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data: retained for the duration of your account plus up to five years following closure, in line with standard financial record-keeping expectations.
• Transaction records: deposit and withdrawal records, betting history, and casino game records are retained for a minimum of five years.
• Identity documents: copies of CNIC and other verification documents are retained for the period required to satisfy ongoing verification obligations.
• Support communications: records of your interactions with deei11 support are retained for up to three years to assist with dispute resolution and quality assurance.
• Marketing data: if you have opted in to marketing communications, relevant preference data is retained until you withdraw consent.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

9. Security of Your Personal Data

deei11 takes the security of personal data seriously and applies technical and organisational measures designed to protect your information against unauthorised access, disclosure, loss, and misuse. These measures include:

• Encrypted data transmission using industry-standard protocols for all platform traffic.
• Secure storage of personal data with access restricted to authorised personnel who have a specific operational need.
• Regular security reviews and monitoring of platform systems to detect and respond to threats.
• Secure payment processing infrastructure for all PKR transactions, including JazzCash, Easypaisa, Raast, and card payments.
• Two-factor authentication available to account holders to add a further layer of access security.

While we apply strong security practices, no system is completely immune to risk. If you suspect any unauthorised activity on your deei11 account, contact our support team immediately and change your password.

10. Your Data Rights

As a deei11 account holder, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data deei11 holds about you.
• Right to correction: if any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: you can request deletion of your personal data, subject to any overriding legal obligations that require us to retain certain records (such as transaction history).
• Right to restrict processing: in certain circumstances you can ask us to limit how we use your personal data while a complaint or query is being resolved.
• Right to data portability: you can request a machine-readable copy of the personal data you have provided to deei11.
• Right to withdraw consent: where we process data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the deei11 support team at [email protected]. We will respond to data requests within a reasonable period, typically within 30 days of receipt.

11. Minors and Age Restrictions

The deei11 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete the associated data.

During account registration, users are required to confirm their date of birth. Verification processes including CNIC submission are used to confirm age where required. If you have concerns that a minor may be accessing the platform, please contact our support team immediately.

12. Changes to This Privacy Policy

deei11 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or updates to the services we provide. When we make material changes, we will notify registered users through the platform or via the contact details held on your account.

The effective date of the current version is shown at the top of this page. Continued use of deei11 following notification of a policy update constitutes acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to arrange account closure.

13. Contact and Data Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how deei11 has handled your personal information, please contact us:

Email: [email protected]

Our support team is available seven days a week and will acknowledge your enquiry promptly. For data-related requests, please include your registered account username or phone number so we can locate your account and respond appropriately.